Report any incidents, better safe than sorry
Always feel free to give our member services department a call if you feel your financial information may have been compromised, or about a lost or stolen card.
Malware and Viruses
Malware works in many different ways, but all with the intent to extract your information like website use patterns, personal passwords, and other information, all behind the scenes without your knowledge. Some common forms of malware include computer viruses and rootkits, spyware, trojans, adware and other damaging and unwanted software.
-It is recommended that all devices you are using to access online banking has antivirus protection
-Make sure the devices all devices and web browsers you are banking online with are up to date, as well as antivirus protection.
-Log out off MemberDirect every time you are done a session
-Be wary off spoofed or fake "branded" websites that may trick you into providing sensitive information
-Do not use the same password for your PAC (Personal Access Code) for any other kind of account, whether its email, social media, or other forms of authentication