Why work at Compass Credit Union? We offer a stable and rewarding career path for many areas of focus.
Our workforce represents the diversity of our communities. We all share the same vision and values, decisions that we make are in the long-term best interests of our members and the credit union.
Our health and well-being is understood as an important component of our ability to do our best work, and we have opportunities to grow and advance our careers.
Compass Credit Union welcomes applications from people of all abilities. If you are interested in achieving your personal best in a challenging, fun, and rewarding work environment, we encourage you to send your resume to our hiring team at [email protected].
Current Opportunities
Member Service Representative
Erickson, MB
Full & Part time
Mar 1st, 2025 - Until position filled.
The Position
-Promote the sale of our products and services using a needs based approach: cash and non-cash transactions.
-Respond to member inquires.
-Offer quality member services to all member and non-members.
Experience/Education
-Grade 12 Diploma.
-One to three years if customer service an asset.
-or the equivalent combination of education and experience.
Please send a cover letter and resume to Melanie Krauss-Wakely at [email protected]
Member Service Representative - Summer Student
Erickson, MB
Full & Part time
Mar 1st, 2025 - Until position filled.
The Position
Reporting to the Manager of Member Service and Administration, the successful applicant will be responsible for handling all cash and non-cash transactions. MSR will also provide a full range of member services such as processing withdrawals, deposits, responding to member inquiries and analyzing their needs to assist members to utilize the products and services that best meet their needs. This position is Full-Time hourly $19.50, 37.5 hrs per week.
Experience/Education:
The successful applicant will possess a Grade 12 diploma. The candidate must be 18 years of age or older. Strong verbal and written communication skills are required as well as experience with Windows and Microsoft Office.
Please send a cover letter and resume to Please send a cover letter and resume to Melanie Krauss-Wakely at [email protected]
IT Support Technician
Compass Credit Union believes that attracting, developing and retaining quality employees is crucial to our success. Compass has 2 Branches in Brandon, 1 in Erickson, Manitoba, an insurance company and assets of $230 million. We serve over 6,400 members and have a staff group of almost 40. Compass Credit Union has an opportunity for a successful individual to join our team.
THE POSITION:
Compass Credit Union is currently looking to fill the position of a permanent, 37.5 hours per week, full-time IT Support Technician. This position will report directly to The Manager of Accounting & Technology. This opportunity will provide valuable hands-on experience in IT support and contribute to critical projects within our organization.
KEY RESPONSIBILITY AREAS:
· Respond to daily end user support requests for hardware and software as well as the setting up hardware and software as needed
· Organize and maintain IT inventory and deploy new equipment as required
· Manage and track email and phone calls for IT issues and requests, providing timely resolutions via internal ticketing system
· Endpoint Support: Troubleshoot and resolve software and hardware issues on endpoints like computers, laptops, and other devices to ensure operational efficiency
· Infrastructure Maintenance: Assist in monitoring and maintaining the health and performance of our server and network infrastructure
· Vendor Interaction: Collaborate with third-party vendors under supervision to provide support for third-party solutions
· Analyze records and produce reports as needed within the organization
REQUIRED SKILLS AND QUALIFICATIONS:
· Experience with a variety of software, hardware and applications
· Strong analytical skills
· Excellent member service skills in solving technical issues
· Ability to work quickly under pressure
· Great problem-solving skills
· Communicate electronically and in person with staff, members, board of directors and vendors
· Cybersecurity knowledge/training or willingness to enroll in
· Valid Class 5 driver’s license as travel to various branches may be required
PREFERRED QUALIFICATIONS:
The ideal candidate will possess the minimum qualifications:
· Grade 12 Diploma
· Post secondary education in the Information Technology Field
If the minimum requirements are not met, a suitable combination of education and experience may be considered.
SALARY:
The position will be a salary grade 6 with an annual salary range of $44,940 -- $55,035 or $3,745 -- $4,586 monthly. Compass Credit Union also offers a comprehensive benefits package, a variable pay program and participation in a superannuation pension plan.
Please send resume and cover letter by Thursday, March 27th at 5:00 pm to:
Jamie Antonation
Manager of Accounting & Technology
Compass Credit Union
1016 Rosser Ave
Brandon, MB R7A 0L6
(204) 729-4825
MSR Supervisor
Erickson, MB
Full time
Mar 24th, 2025 - Until position filled.
Compass Credit Union believes that attracting, developing and retaining quality employees is crucial to our success. Compass has 2 Branches in Brandon, 1 in Erickson, Manitoba, an insurance company and assets of $230 million. We serve over 6,400 members and have a staff group of almost 40. Compass Credit Union has an opportunity for a successful individual to join our team.
THE POSITION:
Under general direction, manages a variety of administrative and operational activities in the deposit and investment area within clearly defined policies and procedures. Organizes and supervises the activities of the member service representatives. May be active in one area (ie., registered plans, account opening). This position monitors all department deposit activities and regularly reviews performance of the department to ensure that the application of checks and balances are in place including audit trails. The position monitors security requirements and manages cash and negotiable items. Business development responsibilities include the analysis and follow up on member needs and the initiation of action to promote and deliver savings, service and investment products. Maintains terms and conditions of the Oath of Secrecy, Fintrac’s Anti-Money Laundering Regulations, Privacy Act and other policies as established by the Credit Union.
KEY RESPONSIBILITY AREAS:
Reporting to the Branch Manager, supervise the daily activities of the member service representatives at the Branch location, delegating tasks as required. Ensure cross-training is in place to provide uninterrupted Member service in the event of vacations or other absences. Provide training and guidance to MSR’s, through personal leadership and example, creating a working environment conducive to staff development, teamwork and productivity.
Ensure delivery of professional, prompt, accurate and friendly Member Service, putting the Members’ needs ahead of internal processes. Ensure strict confidentiality of Members’ affairs as well as business dealings of the Credit Union.
Ensure adherence to policies and procedures, security measures and legislative requirements. Maintain joint custody of treasury, ATM and negotiable items.
Maintain and log cash counts and treasury bundle counts, cash parcel orders and shipments. Maintain log of negotiable items.
Ensure observation of morning opening procedures and entry signals. Monitor combination changes.
May be responsible for recruiting and hiring member service representatives for your department as needed.
View and maintain daily/monthly reports.
And other duties as assigned.
REQUIRED SKILLS AND QUALIFICATIONS:
· Experience with a variety of software, hardware and applications
· Strong analytical skills
· Excellent member service skills in solving technical issues
· Ability to work quickly under pressure
· Great problem-solving skills
· Communicate electronically and in person with staff, members, board of directors and vendors
· Cybersecurity knowledge/training or willingness to enroll in
· Valid Class 5 driver’s license as travel to various branches may be required
PREFERRED QUALIFICATIONS:
- Grade 12 diploma plus one to three years of experience, or an equivalent combination of education and experience.
- Relevant work experience in customer service, leadership, or a related field.
- Degree in Business Administration, Management, Communication, or a related field.
- Prior experience in a supervisory or leadership role, especially in the financial services industry.
- Specialized training or certifications in customer service, leadership, or team management.
- Leadership or supervisory training programs.
- Knowledge of credit union operations, policies, and member service standards.
SALARY:
Grade 7 $49,896 - $61,064
Please send resume and cover letter by Thursday, March 27th at 5:00 pm to Monica Lambourne at [email protected]